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View compareFAQ toy store help center
- Selecting toys should be nearly as much fun as the actual playtime, and that just got easier – look at our Frequently Asked Questions list! This special page will turn your attention to toys, children's gift ideas, buying guides, and customer service. Whether you are a parent in search of safe and educationally enriching toys or a gift purchase in the middle of a search for that perfect and different item, our FAQ section has all the answers right at your fingertips.
- Curious if you have to choose only one toy for a certain age? Interested in more information about our product and its benefits or tips on using our service at its best? We’ve got you covered. Read through the comprehensive Toy Safety Standards and Recommendations or learn more about warranties or returns – it’s all right here in Consumer FAQs. You will get answers that can help you relax when shopping even if you don’t like it.
- This section is meant to be quite simple and easily navigable for parents and other shoppers, who are ultimately happy to receive simple and straightforward answers to their questions. Whether you're taking care of product details, searching for a gift, or needing support, our FAQ page will make it easier for you. It’s useful and approachable, and what is very important for such context is that it can be seen as a kind of helpful guide in the world of toys.
- Visit our FAQ page today, and we'll make your toy shopping trip as easy and enjoyable as possible. Finding the right toy for each child on the first attempt is now possible!
Frequently Asked Questions
So where can I find toys for kids below 3 years old?
- We provide a special category of products familiar to parents of babies and toddlers. These toys are designed for sensory play and hand-to-eye coordination and are the first learning toys that will help keep your little one safe and learning.
What toys are hot now?
- Our store ensures it updates the kids with their favorite products! What makes it even more fun is that some of our favorites include STEM-related items, so the toys range from futuristic and high-tech to age-old games such as puzzles and outdoor games. More details of our most popular choices are listed in our “Trending Now” category.
Is it possible to make a toy exchange or obtain a toy refund?
- Yes, we are flexible and will honor refunds of the product within 20 days of purchase with easier steps to return/replace the product. It is also important for the toy to be unused and returned with its wrapping and receipt. should also be produced for the easy return process.
What if the toy the child gets arrives at his/her hands a wreck or completely non-functional?
- We’re so sorry if this happens! Please use the phone number or email address provided to forward a picture of the affected product to us; we will immediately send you another one or refund you.
What happens if I have no idea as to what my child would prefer?
- That's not a problem! Some of our staff are friendly and willing to assist. Tell us a few things about your child and what kind of toys make them happy, and we will help.
How long does shipping take?
- The average transit time of the shipment is between 8 and 12 business days, depending on the demand. Once you make an order with us, we will provide you with a tracking number so that you can track your parcel.
Do you have any option for fast delivery?
- Yes, we do offer an option to choose express shipping at the time of check out. Delivery times and prices depend on your location.
Am I allowed to personally send a toy to someone as a gift?
- Of course! If you’d like to send your order to a different address, you can do so during checkout. We can even gift wrap your boxes if you'd like!
What kind of payments do you like from your clients?
- Our payment methods include Visa and MasterCard credit/check cards, PayPal, and Secure Payment methods such as Apple Pay, Google Pay, etc. Everything is safe here since all the details relating to the transaction are secure.
Is it possible to make alterations to an order after placing an order?
- If your order has not been processed yet, it is usually possible to change something. If you experience any of these, then please do not hesitate to contact our support team and we will try our best to assist you.
How can one come across the company’s customer service?
- For communication, we can be reached via email, phone, or through the live chat on the site. If you have any questions or concerns, please do not hesitate to let us know. We’re just a click away.
Is there anything for returning customers, such as a promotion or special offers?
- Yes! Are you tired of using the same old app? Join our newsletter today to receive special coupons. Also, sign up for our member's club, and you will be issued a membership card that earns you points every time you shop.
Can you offer toys that are made sustainably or toys that do not harm the environment?
- Yes, we have toys that are in some ways made from environmentally friendly materials, especially certified wooden toys. For more information about environmentally friendly products from our store, please check the “Eco-Friendly” tag on our products.